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BILINGUAL CUSTOMER EXPERIENCE SPECIALIST - MONTREAL OR TORONTO (2238967831)
As an integral member of the team, you will bring: - Full professional fluency in both French and English - Proven experience working in a team driven to provide exceptional customer service - An inquisitive mind with an interest E-Commerce systems and application testing - Excellent written and oral communication skills - Patience and problem-solving skills - The ability to thrive in a fast-paced environment with multiple and competing priorities - Passion for excellence and detail orientation Accountabilities - Gain knowledge and expertise on Trisura products sold online, and the E-Commerce platform on which they are delivered. - Provide first level application support for external and internal E-Commerce users in French and English verbally and in writing. - Monitor and respond to customer issues, needs and concerns in a timely and high-quality manner. - Recognize, escalate and resolve emerging problems as they arise. - Raise & triage tickets with applicable parties (internally or externally), monitor backlog and follow-up as required in a timely manner. - Route problems and/or refer customers to supervisors, managers or application development team. - Apply analytical and problem-solving skills to validate the application through careful testing and systems configuration, while working in a team environment. - Ensure ongoing systems configuration requirements are met, while supporting growth in the form of new and proposed projects - Provide analytics on the type of calls received, and as part of a broader team find solution for resolution. Qualifications: - Bilingual French/English required - 1-2 years of relevant work experience including part-time, summer, and co-op experience with Customer Service and/or QA an asset - Completion of post-secondary education in a related field an asset