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Inbound Customer Service Representative - Work from Home - Montreal (2238968307)

Marketing and Sales




Montréal, Quebec, Canada

Contactpoint360 is Hiring Are you the Customer Service Representative we are looking for? Job Details: Job Type: Full-Time Permanent Number of hires for this role: 20 Job Qualifications: Experience: Sales, 2 years (Preferred) Customer Service, 2 Years (Preferred) Computer literate (Tech Savvy) Training and work will be remote Full Job Description: ContactPoint 360 is certified as a Great Place to Work award winner for the past 2 consecutive years and for a good reason We are a diverse global company, who focuses on the growth and development of our employees first, while creating a positive and fun work culture focused on delivering excellence. Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: [Register to View] ContactPoint 360 provides a career opportunity in Customer Service and Sales with stable shifts and full-time hours. We are seeking motivated self-starters, who thrive on a fast-paced environment and have excellent customer service skills and sales abilities. It is a Remote position while we have isolation measures in place and then it will be completed at our Montreal office. What we offer: A paid learning and development training program. We offer competitive insurance coverage, incentives, and two weeks' vacation time off after 90 days Plus surprise perks you'll love. Medical and Dental Insurance Paid Vacation Time Referral Bonuses Performance Incentives Opportunities for growth Responsibilities: Providing outstanding customer service by helping clients with their needs. Upselling/Cross Selling on all inbound customer service calls. Use critical thinking to remain solution focused. Retain and De-escalate customers to ensure an overall positive experience. This is a transitional campaign, with extensive training moments to build a foundational knowledge of systems, processes and customer service expectations. Once a strong foundation has been built the next step to your career begins to a tier two program Offering you growth opportunities. Who we are looking for: Candidates must be above the age of 18. Fluent in English and excellent communication and listening skills. High school education or equivalent Ability to pass a background check. Solid computer skills and an aptitude for learning new software. Experience working in the Customer Service/Retention industry Sales experience Extras: We are looking for a strong team-player, bringing in a high level of enthusiasm and energy. With a motivation to learn and provide exceptional customer service by using skills such as Empathy and Kindness. Weekly Hours: 40 hours, with opportunities for over-time Join the CP360 family today Follow us on: Linkedin: ContactPoint 360 Facebook: ContactPoint 360 Instagram: ContactPoint 360 Twitter: ContactPoint 360