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Job Details


InWork360

Specialist, Identity Access Management (2531373876)

Other

Unknown

Yearly

No

Toronto, Ontario, Canada

Brookfield Asset Management

Brookfield Asset Management (“Brookfield”) is a leading global alternative asset manager with approximately US$600 billion in assets under management across real estate, infrastructure, renewable power, private equity, and credit. Brookfield owns and operates long-life assets and businesses, many of which form the backbone of the global economy. Utilizing its global reach, access to large-scale capital and operational expertise, Brookfield offers a range of alternative investment products to investors around the world – including public and private pension plans, endowments and foundations, sovereign wealth funds, financial institutions, insurance companies and private wealth investors. Brookfield Management is listed on the New York and Toronto stock exchanges under the symbols BAM and BAM.A, respectively.

Position Summary

The Specialist, Identity & Access Management will be reporting directly into Manager, End-user Services. This role is responsible for performing all user provisioning/de-provisioning activities. You will ensure all Service Requests are performed & documented per the agreed upon procedures. Produce reports on the quality of work performed by the Service provider and propose process/documentation enhancements in order to improve the end-user experience for all Technology Services Group (TSG) supported groups.

Responsibilities

  • Receive requests from hiring managers (or their delegates) with initial provisioning information for new hire or modifications to existing users (by email or phone)
  • Use appropriate tools (e.g., Ticketing system, User Roles Matrix) to determine role, appropriate level of access to applications, and equipment requirements
  • Compile and send list of equipment and access to be provided to requester and request confirmation
  • Monitor Service Level achievement and proactively escalate tickets as required
  • Monitor onboarding service request and ensure the execution is proceeding
  • Monitor off boarding service request and ensure the execution is proceeding
  • Complete relevant access and equipment forms if any gaps are found
  • Monitor service tickets/work orders for provisioning of access rights, hardware/software, phones, printers, wireless devices, and VPN, RSA Tokens and assign work to appropriate groups/team members
  • Manage completion of requests by appropriate SLA timelines
  • As required, provide relevant, timely updates to the requester on the status of provisioning a new user with access rights, applications and equipment on behalf of TSG groups (e.g., Procurement, IT Operations, IT Applications, Deskside)
  • Participate in projects as necessary
Qualifications & Requirements
  • 2+ years of experience working in a Service Desk Tier I or customer service capacity
  • Post-Secondary education a requirement
  • A good command of Active Directory and Microsoft Suite in general
  • Education in line with Systems Administration or equivalent an asset
  • Knowledge of ITIL v3 (ITIL practitioner certification) an asset
  • Experience with Active Directory, Microsoft Exchange and Office 365
  • Exposure to ServiceNow (or other) service request ticketing system an asset
  • Intermediate/advanced Microsoft Excel
  • Experience with remote access technology
  • Must be detail oriented, self-motivated and resourceful
  • Proven track record in working with multiple initiatives at the same time
  • Proactive approach to problem solving and coordination
  • Time management skills, including organization, coordination of duties, and/or accomplishment of goals
  • Excellent verbal and written communication skills
  • Flexibility to learn and adapt to new technologies and processes
For More Details, We Encourage Applicants To Read Brookfield's Applicant Data Protection And Privacy Notice, Found On Our Website

At Brookfield, we care about your privacy and strive to protect Applicant Data throughout the recruitment process. To that end, information that we gather from applicants via job postings, is used solely for the purposes of recruiting and hiring.

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