Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Senior Manager, Donor Relations (2612500542)





Richmond, British Columbia, Canada

Senior Manager, Donor Relations

Do you want to join an organization where you can help inspire joyful giving, where you can use your knowledge and passion to create a transformational impact in health care?

We are looking for a unique individual to fill the role of Senior Manager, Donor Relations. The ideal candidate will have highly developed project management and planning skills successfully designing & implementing activities and initiatives that support donor cultivation, extend gratitude and recognition, and deliver on donor impact and accountability.

The Senior Manager, Donor Relations must be both proactive and responsive to the cultivation and stewardship needs of donors and prospects, deepening their engagement with the Foundation. Key qualities of an outstanding Senior Manager, Donor Relations include excellent communication skills and well-developed writing skills adaptable to different audiences, ability to thoughtfully delegate and build a cohesive team to implement annual plans, customer service focus and must possess sound time management skills as well as an innate sense of curiosity, pace and urgency. Equally important is the ability to work productively and proactively, both independently and within a team environment.

Position Summary

The Senior Manager, Donor Relations will report directly to the Director, Donor Engagement & Stewardship and will work collaboratively with the Philanthropy and Marketing teams.

She/he must be a proactive, hands-on and enthusiastic leader, always seeking new ways to inspire donors, demonstrate the impact of their gifts and deepen the Foundation’s relationships in a positive and meaningful way. With limited resources, both in terms of people and financial operating budgets, having an understanding of what is important to donors is critical to be able to make effective choices. Much of this work will be as the result of strong relationships with the clinical and leadership team at VCH so that donors experience their impact first hand from cultivation through to stewardship.

The Senior Manager, Donor Relations manages and executes both the Long-term and the Annual Plans in concert with others across the organization. Ensuring creativity and impact for all events, recognition, or other engagement activities is important to be able to differentiate the Foundation while serving to help build/deepen relationships with current and prospective donors while in alignment with organizational priorities.

The incumbent is responsible for managing budgets, donor stewardship planning/execution and tactical implementation. Proactive identification of opportunities and potential challenges, highly effective and timely communications and a fast paced level of activity are required to elevate the donor experience and overall impact of the team.

The incumbent will have highly developed inter-personal skills, able to nurture trusting and meaningful relationships, as well as being capable of having important conversations with all donors, internal and external stakeholders.

Key Responsibilities

Leadership & Administration

· Understands the Foundations key priorities and manages execution of the annual Donor Relations plan within set budgets in partnership with the Director

· Accountable for tracking and meeting allocated event budgets

· Fosters strong relationships with volunteers, health care leadership and staff, and community leaders

· Works in partnership with the Director, Donor Engagement & Stewardship for ensuring appropriate processes required for administrative activity are in place (i.e. list pulls, mailings, etc.) and consistently followed

Cultivation Activities

· Responsible for the execution of all donor events, tours, and initiatives, ensuring seamless execution, following budget constraints and working closely with the Director.

· Oversees the planning of all events including vision, sourcing and managing contractors, budgets and determining best resources for execution; events may include both Signature events and donor events.

· Manages all requirements for events including programs, invites, collateral and signage (working closely with the Marketing team for support as required)

Recognition & Stewardship

· Leads all donor centered recognition that will be meaningful, takes into consideration industry practices, including decisions related to donor walls, plaques, events, public recognition, etc.

· Responsible for the creation, approval and installation of donor plaques and naming including donor walls to provide donor satisfaction

· Works closely with Major Gift fundraisers, Marketing & Communications team, hospital leadership, hospital facilities management and suppliers to provide meaningful donor recognition

· In collaboration with Marketing & Communications, provides donor recognition via website and social media channels (including writing/editing for donor recognition)

· Coordinates cheque presentation events with donors in conjunction with the Philanthropy team, involves Marketing team for support on execution and day-of logistics

· Manages and oversees donor wall updates across all hospital sites

· Maintains and updates donor recognition policy and naming policy

· Takes a lead role in developing unique ideas for donor recognition beyond the standard plaque/naming opportunities

Donor Impact and Accountability

· In collaboration with Philanthropy (primarily Major Gifts) and Marketing department, executes the donor accountability program for the organization under the direction of the Director

· Works closely with Major Gifts and Marketing & Communications teams to ensure that donor accountability is provided in a consistent, effective and timely manner via reports and other means, and that it is incorporated into every donor event

· Oversees the process of accountability mailings by the Donor Relations Assistant to donors

Internal & External Relationships

· Develops knowledge of major donors and works with fundraisers and Foundation leadership to understand the unique needs of donors

· Builds and nurtures relationships with multiple internal and external stakeholders, hospital staff/physicians, community leaders, and consultants

· Responsible for all VCH-staff appreciation gifts, coordination, packaging, sourcing of items as required. Also manages any internal staff appreciation events/recognition as required.

Qualifications & Experience

  • University degree or equivalent, ideally in journalism, business (marketing/ communications) or general arts (combined with appropriate experience)
  • Minimum 5-7 years of experience within the charitable sector, possessing a deep understanding of donor needs
  • Strong interpersonal skills and collaborative working style. Demonstrated ability to interact with grace and compassion with a wide range of people and personalities.
  • Proven ability to exercise diplomacy and good judgment. Demonstrated good judgement and discretion in dealing with confidential & sensitive matters
  • Experienced team leader, coaching and mentoring staff
  • Experience working with volunteers, volunteer committees, board members
  • Possesses the ability to remain focused under pressure, particularly when faced with multiple demands


  • Well-developed writing skills adaptable to different audiences, with a demonstrated ability to succinctly communicate useful and relevant information to various donor segments and stakeholders
  • Able to thoughtful delegate and build a cohesive team to implement annual plans
  • Effective decision maker with appropriate delegation skills
  • Well-developed project management skills, with experience in successfully leading, planning, and managing multiple communications related initiatives in a fast paced environment
  • Computer skills: proficiency in Word, Excel, Outlook, PowerPoint and Publisher and experience with Raiser’s Edge or other donor database management systems; Photoshop and InDesign an asset
  • Fluency in Cantonese and/or Mandarin an asset

As the Foundation’s office is located within Richmond Hospital, it is a condition of employment that you be fully vaccinated for COVID-19. Proof of vaccination status will be required.

The Foundation is an equal opportunity employer. All employment decisions are made without regard to race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age or any other ground protected by applicable human rights laws.

Accommodations will be made to applicants upon request during the recruitment process, in accordance with applicable laws.

About Us

Our mission at Richmond Hospital Foundation is to serve as a catalyst for donors to achieve their aspirational philanthropic goals while helping us to drive positive, transformational change to local health care in Richmond. Inspiring joyful giving is at the core of our brand promise and guides all of the work that we do. ​ It is also integral to our fundraising strategy (a lifetime of giving) and our goal of building strong, trusting relationships with our donors, clearly demonstrating the impact of their philanthropy so that they want to give again.

How to Apply

If you think that you would like to be part of this dynamic organization and have the expertise, education and experience outlined above and are interested in a full-time position, please submit your cover letter and resume as one document by Monday November 29, 2021. Richmond Hospital Foundation is a short walk to the Canada Line and Richmond Centre and offers competitive compensation and benefits. We truly appreciate all applicants for their interest and will contact those being considered for the position.