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Job Details


Technical Support Engineer (RAN) - Entry level (2612522188)





Markham, Ontario, Canada

Company Description

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.

About Huawei Canada

Huawei Canada helps connect Canadians to world-leading high-speed wireless Internet – and supplies them with cutting-edge smart devices. In partnership with Canadian telecommunications providers, we work to bring the benefits of a reliable and secure digital experience to every person, home and organization, including those in rural and remote areas of the country. Huawei first came to Canada in 2008. Today, the company employs more than 1,100 Canadians in research and development, IT, sales and other fields. Huawei Canada is an active supporter of many charitable and community initiatives from coast to coast.


Job Description

The Technical Support Engineer (TSE) is an important point of contact with Huawei's Customers, responsible to provide exceptional Customer Service while providing accurate and efficient technical support. The TSE works with external customers, product development, verification teams, project management, marketing teams, and contractors at Huawei and/or customer sites providing customer service and technical support for wireless products. We are currently looking for highly motivated, disciplined, creative, and highly energetic recent graduates looking to embark on a career within the Canadian Information and Communication Technology sector. This role will provide exposure to exciting to cutting edge technology and advanced products, while providing exceptional customer support.


  • Responsible for UMTS / LTE / 5G RAN products including RNC, NodeB, eNodeB, gNodeB commissioning, integration, testing and troubleshooting.
  • Provide remote and/or on-site support to our customers on RAN product issues.
  • Take 7x24x365, in office or on-call duties as per work schedule
  • Perform upgrade, routine inspection, and system diagnosis for the live network.
  • Troubleshoot Huawei hardware and software issues
  • Use Huawei tools, technical knowledge, lab equipment, trouble ticket system and on-line resources for customer issue resolution.
  • Provide training and technical support to subcontractors who work for Huawei and deploy RNC/NodeB/eNodeB/gNodeB hardware installation and commissioning.
  • Key Performance Indicator (KPI) and performance measurement analysis related to Radio Frequency (RF) counters.
  • BS or MS in Electrical Engineering, Computer Science Engineering or equivalent.
  • Understanding of 5G SA/NR, LTE, WCDMA wireless technologies and network infrastructure and protocols.
  • Be able to work on shifts including night / weekend shifts and irregular hours as required.
  • Knowledge of signaling analysis, call flow, cell drop analysis, etc.
  • Excellent interpersonal skills and strong written and spoken English communication skills.
  • Possess a good team spirit and have the ability to work in a fast paced and dynamic environment.
  • Self-starter, capable of taking initiative to identify & resolve problems
  • Knowledge of OSS will be an asset
  • Able to travel up to approximately 20% of the time
  • Must be Canadian citizen or have Permanent resident status to work on customer network
Additional Information

Huawei Technologies endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact [Register to View] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.