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Technical Product Manager -Data and Reporting (2591549523)





Kitchener, Ontario, Canada

It’s an exciting time to join InFlight – we’re growing our stable of Fortune 500 customers and have millions of users on our platform. InFlight is a boutique software company with all the perks and opportunities of start-ups, plus all the advantages of being an established and profitable business.

What we do: InFlight brings the user experience of aging enterprise applications into the future. We do things with enterprise software that no one thought possible, which is just what companies need during the COVID-19 pandemic and beyond. InFlight improves the digital employee experience by extending remote and mobile access, streamlining workflows, and making applications easier to use for employees; reducing operational costs and boosting organizational efficiency.

As Technical Product Manager you will own the data collection and reporting platforms used to track and present business impacting information about InFlight products and solutions to key stakeholders. You will enable ongoing insight into who our clients’ users are, trends regarding their journey through the InFlight solutions, and challenges they encounter. Your impact to our company success will be through your impeccable data analytics and reporting skills that inform the development of optimized experiences, as well as facilitate purchase/renewal decisions for our clients.

So, what will you do? As Technical Product Manager you will:

  • Compile, scrutinize and interpret how InFlight client systems are being used; articulating the significance to customers, InFlight Sales, Customer Success and Product teams.
  • Develop clear and concise, repeatable reports that others will use to make business and product decisions; working with external contractors and internal development teams to ensure the reports are functioning correctly.
  • Manage product backlogs – rolling up your sleeves and tackling many of the items yourself.
  • Identify user experience friction, thereby identifying new opportunities for InFlight solutions.
  • Enable marketing by providing data-backed case studies.
  • Gather, analyze and visualize product data, such as web analytics, statistics, and consumer trends.
  • Train internal users on new products, and features, and provide support to customers, as required.
  • Foster effective customer communication and feedback channels to obtain the best results.
  • Champion best practices to make InFlight “better, faster, stronger”.
  • Other duties as required to address organizational needs and gaps.

To be great you need to have:
  • A math, or analytics and reporting background combined with hands-on experiences in software development and web, data, cloud and mobile technologies.
  • 2+ years working with Google analytics, Google Tag Manager, Google Data Studio, or similar analytics and reporting solutions.
  • 2+ years of experience as a Product Owner, Product Manager, or Technical Product Manager.
  • A knack for articulating a compelling story out of data. You know how to evaluate it, and can convince your stakeholders that you have a report worth looking at.
  • Proven success in working with cross-functional internal and external teams.
  • Strong aptitude for solving problems and learning new skills along the way.
  • A creative thinker, confident and able to communicate in a friendly and clear manner.
  • A strong sense of pride, ownership and accountability in your work, with the ability to actively manage competing priorities and meet deadlines.
  • Experience in any of the following is an advantage:
  • Working with HR or IT software
  • Experience with advertising or digital marketing
Want to learn more about what it’s like to work at InFlight?

Visit our Careers page () to learn more about our perks, culture and values.

A Note on COVID-19 and Remote Work at InFlight:

InFlight has taken many precautions to ensure our employees are safe and healthy during the pandemic. We have implemented a number of workplace safety measures, such as a work from home policy and cancellation of all non-critical travel, company-wide until further notice.

We continue to operate with our remote-first approach for the foreseeable future. That said, we are incredibly connected – virtual water cooler chats, weekly All-Hands, online games, and virtual lunch sessions all contribute to a sense of togetherness and teamwork that spans our physical separation. Our business functions continue through our online communication, collaboration, and productivity stack. Additionally, we offer a number of physical and mental health and wellness programs, such as health benefits coverage, a one-time office credit to setup/improve a home work-space, annual wellness credit and true focus on work/life harmony for our InFlight team.

Does this sound good? Apply now!

If you’re ready to make an impact on how the world’s biggest brands work, we’d love to hear from you.

InFlight welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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