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Customer Service Representative (2295949020)
GENERAL SUMMARY OF POSITION: The Customer Sales Representative serves as a direct point of contact for Garland’s customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Customer Service Representative must troubleshoot, problem-solve, communicate, and coordinate with other departments at Garland to ensure customer satisfaction. CORE & ESSENTIAL FUNCTIONS: Handle all customer communication in an effective, efficient and positive manner through problem solving and analytical skills. Must be able to quickly and professionally react to the unique needs of Garland’s customers. Must be able to interpret and implement policies and practices relating to satisfying customer’s needs and issues. Effective communications and working with sales representatives to assist in tailoring proposals and solutions that meet the needs of the customer. The ability to work without any monitoring or supervision. Has authority to commit Garland on all customer-related issues, including making the appropriate resolutions when necessary. Coordinating with various Garland departments to ensure customer satisfaction and timely and efficient shipments. Controls costs by evaluating shipments, consolidating loads, troubleshooting and selecting most cost-efficient method of shipment. Ensures on-time delivery of goods to customers, by investigating and resolving detention/delay issues. Follow up on all aspects of order fulfillment and other issues relating to customers with the appropriate sales representative. Any other duties as assigned. QUALIFICATIONS: Candidate must possess customer service experience, a post-secondary degree and excellent verbal and written communication skills. Demonstrate aptitude for problem-solving; ability to determine solutions for customers. Must also be results-orientated and able to work both independently and within a team environment. Proficiency in using Microsoft Office Suite applications. Bilingual is definite asset. EQUAL OPPORTUNITY EMPLOYER: Garland Canada Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, transgender status, age, national origin or disability