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Technical Support Engineer (2247070273)

Science, Technology, and Engineering

IT / Computing / Software



Montréal, Quebec, Canada

TECHNICAL SUPPORT ENGINEER (M/F/D) Maxon Computer Inc. in Montreal (Canada) WHO WE ARE: Packed with brilliant, passionate people, Maxon is deeply rooted in the creative industry and committed to empowering the artistic community. We are Maxonians. We encourage and motivate each other to be curious learners. We are obsessed with customer fulfillment and inspiration – before, during and after purchase. If you too want to be a Maxonian and help bring to market the finest software products for 2D and 3D visual effects, motion graphics, games, AR/MR/VE, visualization and general design, let’s talk. WHAT YOU WILL DO: You will provide swift and friendly service and support to Maxon’s Volume customers, who purchase many licenses to enable their teams to do a variety of production and post-product work. While learning more about an industry that is shaping the way people create digitally—you’ll be helping designers, editors, artists and more. You will also collaborate with a global team of support specialists who have combined decades of experience with 3D applications and FX. WHAT WE ARE LOOKING FOR: • Work closely with the sales team as a technical engineer to ensure our largest customers have their needs met — you will be critical to making sales happen and keeping these customers happy • Build long-term strategic relationships with users at our key accounts such as The Walt Disney Company, NFL and NBC • Maintain swift first response time as well as resolution times—volume customers are under tight deadlines • Become an expert on all issues and technologies relevant to the volume sales department, including all Maxon products, licensing and internal tools • Contribute to documentation, FAQs and other customer-facing resources • Continue to improve communication and process with the sales team • Collect feedback from our enterprise customers to share with our product team • Represent the company with the highest of integrity and be a positive example within our organization • Handle all confidential information with the highest degree of discretion without exception • Utilize company assets in a prudent and judicious manner • Any and all other duties reasonably assigned by supervisor WHAT WE OFFER: You will be part of a highly motivated international team of specialists working in an environment that offers a wide range of individual development possibilities. Interested in joining our team? Then send us your information. We’re looking forward to hearing from you Maxon is proud to be an equal opportunity workplace. Maxon Computer Inc · [Register to View]