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Job Details


Production Support Specialist (2591548535)

Science, Technology, and Engineering

IT / Computing / Software



Vancouver, British Columbia, Canada

Production Support Analyst

Client: Major Bank

Role: Production Support Analyst

Duration: 6 Months, likeliness for an extension

Location: Vancouver, BC (remote to start. 2-3 days in office post covid restrictions)

Hours: 37.5hrs/week (weekend/pager support once a month)

Our client, a globally recognized bank is looking to hire a Production Support Analyst for a 6 month contract.

Your New Company

A globally recognized bank, is looking to hire a Production Support Analyst to work on a 6 month contract. They have an excellent reputation within their sector and would be an excellent addition to any resume.

Job Description

The Technology Service Management job is responsible for the delivery of the Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework.

What you will need to succeed :

  • Level II – Production Support Experience
  • Mainframe, Cobol, JCL
  • ITIL Concepts

This role will carry out some or all of the following activities:

  • Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)
  • Provide subject matter expertise, specialist knowledge and consultancy to Service Management Disciplines, and support to Service Quality Managers and GBs/GFs in the promotion & adoption of Service Management best practise
  • Support and contribute to the capability up-lift of technology resources in the understanding and application of Service Management processes and principles
  • Responsible for understanding and analysing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution
  • Delivery of governance-based and global Service Management reporting
  • Provide logistical and technical expertise to senior team members in the day-to-day running of activities for the Practise
  • Provide support to the Service Management Enterprise Architect
  • Support Technology Service Management Managers & Discipline Leads (process owners) through interpretation of discipline and process vision and intent and translation to functional workflows and documentation
  • Lead, manage or support Technology Service Management Analysts as appropriate, providing technical and functional support and guidance on Service Management processes, helping to develop core Service Management competencies and knowledge across the wider team

Nice to Have

  • ITIL Certification


If you’re available and interested in this role, please reply to [Register to View] as soon as you can attaching your updated resume and hourly rate requirement